Refund policy
RETURNS
We hope you will love your ADAMSBRO purchase. If you change your mind, eligible products may be returned within 14 days of receiving your order, subject to the conditions below and your statutory consumer rights.
Returned products must be:
- Unused and in original condition
- Complete and undamaged
- Returned with all original labels and tags attached
- Returned in their original packaging where applicable
Please retain the original packaging until you have decided to keep your purchase.
Products should be securely repacked in their original or otherwise suitable protective packaging for return. ADAMSBRO cannot accept responsibility for damage caused by insufficient or unsuitable return packaging, subject to applicable consumer law.
Please handle all products with care while deciding whether to keep them.
How to Make a Return
Before returning an item, please contact:
Please include:
- Your order number
- Your name and email address
- The item or items you wish to return
We will provide you with return instructions.
Please do not return products without contacting us first.
Returns Within the EU
For standard change-of-mind returns, the customer is responsible for the return shipping cost, except where otherwise required by applicable consumer law.
Where ADAMSBRO arranges the return shipment on your behalf, the actual return shipping cost will be deducted from your refund.
This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied products.
International Returns
For returns from outside the EU, the customer is responsible for the cost and risk of returning the goods to ADAMSBRO, except where otherwise required by applicable law.
Please contact us before returning an international order. We will provide return instructions and, where available, can assist with arranging the return shipment.
Where ADAMSBRO arranges the return, the actual return shipping cost will be deducted from your refund.
Original shipping charges, customs duties, import taxes and other charges paid in connection with the original delivery are generally non-refundable, except where required by applicable law.
Any additional return freight, customs charges, duties, carrier fees or handling costs incurred in connection with the return may also be deducted from the refund where permitted by applicable law.
Please note that international return shipping can be considerably more expensive than the original subsidised shipping rate charged at checkout.
We strongly recommend using a tracked and insured return service. ADAMSBRO cannot be responsible for customer-arranged returns that are lost or damaged in transit, subject to applicable consumer law.
REFUNDS
Once your return has been received and inspected, any refund due will be issued to the original payment method.
Refunds will be processed within the timeframe required by applicable consumer law.
Please note that your bank, card issuer or payment provider may require additional time before the refund appears in your account.
Applicable return shipping costs and other authorised deductions may be deducted from your refund.
For purchases made through Klarna, we recommend registering your return with Klarna or following Klarna's payment instructions while your return is being processed to avoid potential late payment reminders.
ORDER CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at:
Please include your order number.
If your order has already been dispatched, we may no longer be able to stop the shipment. Where applicable, you may instead return the order in accordance with this Returns Policy and your statutory rights.
Customised or made-to-order products may be subject to different cancellation conditions where permitted by applicable law.
DAMAGED, INCORRECT OR FAULTY ITEMS
Every ADAMSBRO order is carefully inspected and packed before dispatch.
If your order arrives damaged, you have received an incorrect item, or you believe a product is faulty, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
Please retain the product and its original packaging while we review the matter.
Where an item is confirmed to be faulty, damaged or incorrectly supplied, ADAMSBRO will handle the matter in accordance with applicable consumer law.
Nothing in this Shipping & Returns Policy affects your statutory consumer rights.
NEED ASSISTANCE?
Our team is happy to assist with any questions regarding shipping, delivery, returns or your order.